Protein Plaza

This Privacy Policy explains how Protein Plaza (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website (www.proteinplaza.in), purchase our products, or interact with our services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address.

• Payment Information: Credit/debit card details (processed securely via encrypted payment gateways like Stripe or PayPal). We do not store full card numbers.

• Account Data: If you create an account, we collect usernames, passwords (hashed), and purchase history.

B. Non-Personal Information

• Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website (via cookies and analytics tools like Google Analytics).

• Cookies: We use cookies to enhance user experience, track cart items, and analyze traffic. You can disable cookies in your browser settings.

2. How We Use Your Information

Your data is used for the following purposes:

• Order Processing: To fulfill purchases, send order confirmations, and provide customer support.

• Communication: To respond to inquiries, send shipping updates, and notify you of offers (only with your consent). You can unsubscribe anytime.

• Improvements: To analyze website performance, fix errors, and optimize product offerings.

• Legal Compliance: To meet regulatory requirements (e.g., tax records, fraud prevention).

3. Data Sharing & Disclosure

We do not sell your personal information. Data may be shared with:

• Service Providers: Payment processors, shipping carriers (e.g., Royal Mail, DHL), and IT support.

• Legal Obligations: If required by law (e.g., court orders, fraud investigations).

• Business Transfers: In case of a merger or acquisition, customer data may be transferred to the new entity.

4. Data Security

We implement industry-standard measures to protect your information:

• Encryption: SSL/TLS for secure data transmission.

• Access Controls: Limited employee access to sensitive data.

• Regular Audits: To identify and address vulnerabilities.

5. Your Rights (Under GDPR/UK Data Protection Act)

You have the right to:

• Access/Correct your personal data.

• Request Deletion of your data (unless we’re legally required to retain it).

• Opt-Out of marketing communications.

• Lodge Complaints with the ICO (UK regulatory body).

To exercise these rights, contact: [privacy@proteinplaza.in].

6. Third-Party Links

Our website may link to external sites (e.g., social media, blogs). We are not responsible for their privacy practices.

7. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

8. Contact Us

For questions or data requests:

• Email: [privacy@proteinplaza.in]

• Address: [Karnal,Haryana]